Senior Social Worker - Mental Health (CREST)

The Senior Social Worker (SSW) is responsible for facilitating change and improving the lives of individuals, families, community facing transitional challenges through the provision of direct services.

SSW will act professionally and be accountable to both the client and the organization to ensure that intervention plans are developed and implemented based on professional judgment and knowledge.

Furthermore, SSW will supervise social workers and case workers to ensure that services are delivered in accordance with organizational standards. SSW will also be in responsible for handling high-risk client cases.

Programme Development and Implementation

• Coordinate the allocation of resources for programme execution. Supervise and approve case assessment and outcome plans, and case closure.
• Provide consultations for assessment of cases with risk issues.
• Support or co-lead review of complex and risk cases in the company.
• Follow MH’s service framework to develop and implement casework, groupwork and community-based activities.
• Track and ensure the fulfilment of work plan KPIs.
• Develop and implement promotional strategies to drive participation.
• Identify possible barriers and provide solutions to programme participation, and areas of improvement in reviewing effectiveness of programme

Team Leadership and Coordination

• Provide overall leadership and regular supervision to staff on their workload and administrative issues.
• Guide staff to reflect on their work and support them in their professional development.
• Provide mentorship to team members on best practices.
• Collaborate with colleagues and external partners to gather insights.

Stakeholder Management

• Organize stakeholder engagements with team members, clients and/or stakeholders.
• Oversee, organize and implement community outreach event/roadshows.
• Maintain good relationships with team members, clients and/or stakeholders.
• Establish links and partnerships with relevant agencies to determine programme requirements and relevance.
• Link up of community resources.

Compliance

• Consolidate status of KPIs to Reporting Officer periodically.
• Monitor and track expenditure to ensure it is within the budget.
• Track operational KPIs to ensure that the KPIs are met with the given timelines as per funding agencies’ requirements.

Monitoring and Evaluation

• In charge of the analysis and review of the collated data, and monitoring of the team’s progress and performance.
• Lead performance evaluation across programme to ensure alignment with divisions and organizational goals.
• Oversee the training and professional development of the CREST staff team with relevant competencies to provide the appropriate care and support for clients and caregivers, aligning to the intended care model of CREST. This includes ensuring all new/existing staffs are clear on their job scope and responsibilities.

Ad-hoc Duties

• Co-oversee with HOD/Heads in all operational and administrative matters.
• Lead key projects.
• Provide any support as assigned/required.

Educational Qualification

• Minimally a Degree in Social Work or Degree with a Graduate Diploma in Social Work from an accredited institution.

Relevant Experience

• Accredited as Registered Social Worker with Singapore Association of Social Workers.
• At least 4 years or more working experience as a Social Worker.
• At least 2 years’ experience in managing crisis intervention and supervising the junior social workers.
• Familiar with events or programme design, planning and implementation.
• Working knowledge of social service practices.

Personal Characteristics & Traits

• Able to lead and guide the team members.
• Ability to multi-task and work in a fast-paced and dynamic environment.
• People-oriented, good interpersonal and relation building skills
• Excellent written and verbal communication skills.
• Analytical ability & problem-solving skills to analyze information quickly and accurately, formulate decisions and make recommendations.
• Attention to detail and committed to confidentiality.

Morgan McKinley Pte Ltd

EA License No: 11C5502 | EAP Registration No: R22110157