Technical Support Senior Engineer (Avaya UC & Contact Centre)

Technical Support Senior Engineer (Avaya UC & Contact Centre)

Location: Singapore

We are seeking an experienced Technical Support Senior Engineer (DTE) to provide dedicated support for enterprise banking customers in Singapore. The successful candidate will be responsible for Tier 2/3 support, troubleshooting, and maintaining mission-critical Avaya Unified Communications and Contact Center environments.

Requirements

Experience

• Minimum 4 years of experience in Tier 2/3 Unified Communications (UC) and Contact Center engineering.

• Experience supporting Banking or Financial Services environments is preferred.

• Proven ability to troubleshoot and resolve complex telephony and contact center issues.

Technical Skills

Core Avaya Technologies

• Avaya Aura Platform:

  • Communication Manager (CM)

  • Session Manager (SM)

  • System Manager (SMGR)

  • Avaya Aura Media Server (AAMS)

• Avaya Aura Experience Portal (AAEP)

• Avaya Call Management System (CMS)

• Avaya Contact Center Elite (CC Elite)

Infrastructure & Protocols

• Avaya Session Border Controller for Enterprise (ASBCE)

• SIP and H.323 protocols

• VoIP diagnostics and troubleshooting

• Linux Operating Systems

• VMware virtualization

Certifications

• ACSS (Avaya Certified Support Specialist), ACIS (Avaya Certified Implementation Specialist), or equivalent telephony/UC certifications preferred.

Preferred

• Experience supporting large enterprise or Tier-1 banking environments.

• Strong problem-solving, troubleshooting, and stakeholder communication skills.

• Ability to work in a fast-paced, customer-facing support environment.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd ("PERSOL") and its local and overseas subsidiaries and affiliates to collect, use and disclose your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s health advisories and such other purposes stated in our Privacy Policy.

We may use artificial intelligence ("AI") and machine learning technologies to support our recruitment and placement services, including screening resumes, assessing qualifications and experience, and identifying skills and job matches. Where permitted by applicable law, we may also use such personal data to develop, train, test, improve and/or fine-tune AI and machine learning technologies that support our recruitment and business operations.

For more information on how we collect, use, disclose and protect your personal data, please refer to our Privacy Policy: https://www.persolsingapore.com/policies.If you wish to withdraw your consent, including consent relating to the use of your personal data for AI-enabled recruitment activities and AI development activities, please email us at [email protected].

• PERSOL Singapore Pte Ltd
• RCB No. 200007268E
• EA License No. 01C4394
• EA Registration No. R1877971 (Derrick Tiew Yong Han)