Senior Incident & Problem Process Manager

· Overall IT experience of 8 years or more, preferably in IT operations, production support, application support, infrastructure support, IT service management, or service governance.

· Hands-on experience with incident management, problem management, Major IncidentManagement, Service Operations or ITSM governance activities.

· Strong understanding of ITIL practices, particularly Incident Management, Problem Management, Service Desk, Change Enablement, Service Continuity, and Continual Improvement.

· Experience working with ITSM tools such as ServiceNow, Remedy, Jira Service Management orequivalent enterprise workflow platforms.

· Solid understanding of infrastructure and application ecosystems, including Unix,Windows, Networks, Databases, Middleware, MQ, Scheduling, Storage andMonitoring technologies.

· Experience in banking, capital markets, corporate banking, regulated technology environments, or other high-availability production environments is a strong advantage.

· Prior exposure to operational resilience, audit, operational risk, controls orregulatory environments would be beneficial.

Fluency in French is required to support French-speaking stakeholders and group teams while operating effectively in English across Singapore and regional teams.