Senior IT Executive

Responsibilities

Overseeing the organization's IT infrastructure, supporting end-users, and ensuring smooth day-to-day IT operations. This role involves maintaining hardware and software systems, troubleshooting technical issues, and contributing to IT projects to support business goals. The ideal candidate is detail-oriented, proactive, and capable of working in a fast-paced environment.

• Provide technical support to end-users, resolving hardware, software, and network issues.
• Install, configure, and maintain IT equipment such as computers, printers, and peripherals.

Infrastructure Management:

• Monitor and maintain IT systems, including servers, networks etc
• Coordinate with vendors for maintenance and support.
• Ensure data security and compliance with company policies and standards.
• Assist in system upgrades, migrations, and new technology implementations.
• Participate in IT projects to support business requirements.
• Maintain IT documentation, including inventory, procedures, and manuals.
• Provide training and guidance to users on IT tools and best practices.

Requirements

• Diploma or degree in IT, Computer Engineering, Industrial Engineering or a related discipline
• > 3 years of relevant warehouse, manufacturing, distribution, automation or onsite IT support experience
• Hands-on troubleshooting of computers, printers, scanners, mobile or RF devices and network connectivity
• Working knowledge of Windows 11 and Microsoft 365
• Strong communication, ownership and problem-solving skills
• Ability to work under pressure in an operational warehouse environment
• Willingness to travel and provide on-call support
• Experience with Warehouse Management Systems or warehouse automation
• Exposure to conveyors, RFID tunnels or similar automation equipment
• Basic server, Cisco, Aruba or FortiGate knowledge
• Power Apps, Power Automate or Power BI experience
• Project coordination experience
• Work location: 10 Bulim Ave
• Shift-rotation role, with 5 days of work from office.
• Shift Pattern: no shift
• Standby: 2 weeks per month