Customer Serive Manager (Aerospace/West)

Job Responsibilities

• Manage and improve customer service processes,workflows, and KPI performance across APAC aerospace operations
• Lead and develop customer support teams throughtraining, coaching, workforce planning, and performance management
• Oversee end-to-end customer order management,ensuring timely delivery and coordination across the supply chain
• Support business growth, customer satisfaction,and profitability through collaboration with sales, engineering, and supportteams
• Prepare operational reports, drive continuousimprovement initiatives, and ensure compliance with SOPs and quality systems

• Min degree in Business, Supply Chain, Engineering, or equivalent
• At least 3 years of experience in customer service operations with leadership experience
• Knowledge of supply chain processes, customer service operations, ERP systems (e.g. JDE, SAP), and basic sales and marketing practices
• Strong leadership, communication, analytical, problem-solving, and stakeholder management skills; familiarity with aerospace products, AS9100 standards, and technical drawings is an advantage

Interested candidates who wish to apply for the advertised position, please click ' APPLY' to submit your application or send in your resume to ***email_hidden***

EA License No: 13C6305

Reg. No.: R1874608 (Lee Jia Hou)

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