Temporary Care Coordinator, TeleHealth

• Conduct patient outreach to support enrolment into the Asthma Virtual Care programme.
• Monitor the patient dashboard and review chatbot responses, routing and escalating cases to the clinical team according to established workflows.
• Follow up with non-responsive patients and guide them on using the chatbot where required.
• Verify patient eligibility and ensure enrolment details are accurately reflected in the system.
• Coordinate appointments, referrals, handovers and communication between patients and clinical teams.
• Maintain accurate and timely patient records, interaction notes and escalation details across relevant systems.
• Collate and validate programme data including enrolment, response rates, outreach attempts, escalations and patient outcomes.
• Analyse trends and care gaps to identify opportunities to improve patient engagement and operational performance.
• Prepare regular reports and support audits, service evaluations and continuous improvement initiatives.

Requirement

• Diploma in Health Services Management / Nursing / Community Care / Social Services

Interested applicants, kindly furnish us with your detailed resume in MS Words format and click "Apply Now" button. We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities.

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