Fitness Studio Manager

Role overview

The Studio Manager runs one FS8 studio end to end: member experience, sales, instructor team and daily operations. FS8 offers Reformer Pilates, Tone and Yoga classes across studios in Singapore and the region (fs8.com).

• Location: FS8 [studio name], Singapore
• Reports to: Area / Operations Manager
• Type: Full-time, including weekends and early or late class shifts
• Leads: Front-desk team and studio instructors (full-time and freelance)

Key responsibilities

Sales and revenue

• Own the studio's monthly targets for new memberships, class packs, renewals and retail
• Convert trial and walk-in leads; follow up on enquiries within 24 hours
• Run local partnerships, community events and corporate sessions to grow the member base
• Track sales, attendance and retention weekly and act on the gaps

Member experience

• Make every visit warm, on time and well run, from check-in to post-class follow-up
• Handle feedback, complaints, freezes and cancellations quickly and fairly
• Grow retention through onboarding, milestone recognition and member events
• Keep reviews and ratings on booking platforms (e.g. ClassPass, Mindbody) high

Team leadership

• Hire, train, schedule and coach front-desk staff
• Work with instructors on class quality, punctuality and brand standards
• Build the weekly class timetable around demand, studio capacity and instructor availability
• Run regular team huddles and performance check-ins

Studio operations

• Open and close the studio; manage cash, POS and the booking system
• Keep Reformer machines and equipment safe, clean and serviced; log maintenance issues
• Manage stock, retail and supplies within budget
• Uphold health, safety and hygiene standards, including incident reporting
• Report weekly to the Area Manager on KPIs, issues and plans

Requirements

Must have

• 3+ years in boutique fitness, wellness, hospitality or premium retail, with at least 1 year leading a team
• Proven record of hitting sales or membership targets
• Confident, warm communicator in English; able to handle difficult conversations calmly
• Comfortable with booking/CRM systems (e.g. Mindbody), POS and basic Excel or Google Sheets
• Able to work weekends, public holidays and split shifts

Nice to have

• Pilates, yoga or fitness certification, or a strong personal practice
• Experience opening or turning around a studio
• Valid First Aid / CPR-AED certification
• Additional languages (e.g. Mandarin)

The person we want

• Leads by example on the floor, not from the back office
• Loves movement and community, and turns first-timers into regulars
• Organised, data-aware and quick to fix problems

What we offer and how to apply

• Competitive base salary plus monthly sales and performance incentives
• Complimentary classes across FS8 studios
• Annual leave, medical and dental benefits
• Training and career growth into area or regional roles